Shipping & Returns Policy

• One-Time Courtesy per Household: This policy applies exclusively to a customer or household's very first order, requested within 60 days of delivery. Repeat orders of the same item or bulk trial orders are ineligible. • Verification & Gently Tested Requirement: To prevent fraud, requests must include your order number, a brief description of the skin reaction experienced, and a clear photo of the product container showing the batch/lot code and remaining product (must be gently tested with at least 50% of the product remaining; original shipping fees are non-refundable). • No Need to Ship Back (Returnless): For eligible single opened items under $35 qualifying for this first-time courtesy, you do not need to ship the opened container back. You may gift the product or dispose of it responsibly. • Routine Kits & High-Value Orders: Orders over $75 or full 3-step kits require returning any remaining unopened kit items to our California center with a complimentary prepaid domestic return label. • Fair Use Policy: Limited to a maximum of one (1) opened item per SKU on a customer/household's first order. Seoul Dews reserves the right to decline returnless refund claims where repeat abuse, false claims, or automated fraud patterns are detected.